OctaFX’s 50% Deposit Bonus is available for all traders of the broker.
If the bonus fund is deducted/cancelled from your trading account, one of the following reasons may apply.
You made a request for fund withdrawal
The bonus fund is available for withdrawal, once you trade “(bonus amount)/2 (bonus amount divided by two) standard lots“.
If the account balance upon withdrawal/internal transfer becomes less than or equal to the bonus(es) amount, the bonus(es) will be canceled starting from the latest one until the account balance becomes higher than bonus(es) amount.
Equity of account went below the bonus level
In case the equity of your account becomes less than the bonus size, the bonus will be cancelled.
If the account’s balance is zero, so will be the amount of Active bonus.
In this case, you can make a deposit to the account to get additional bonus.
If your case isn’t one of the above, you may contact customer support team.