If HotForex 100% Credit Bonus was cancelled or removed from your MT4 (MetaTrader4) account, one of the below 2 cases should apply.
You made fund withdrawal or internal transfer
You can’t withdraw the bonus amount unless you have completed the required volume.
The required number of standard lots is calculated as follows:
Total Awarded Bonus Sum /2 = Number of standard Lots
Once you complete the volume requirement, you need to send an email to HotForex support team to request for the bonus release.
Withdrawing funds before completing the requirement will lead to proportional removal of bonus.
The formula used by the system regarding Bonus Removals following a withdrawal request is:
Withdrawal Amount * 1
Your account balance went low
If volume requirements are not met and the equity of the account goes below the available bonus amount, then the bonus is removed automatically by the system.
In other words, if the Cash Equity (Equity – Credit Bonus) becomes zero or less, all previously awarded Credit Bonuses will be cancelled and withdrawn from the respective Client’s account.
You can find more information about the promotion here.