This can happen for several reasons.

1. Wrong login

Check the account number in the Personal Information area of ​​My Account.

Account numbers are marked MT5 or MT4 and contain real or demo tags.

Please make sure this account number is the same number you used to log in.

2. Wrong password

Make sure you have used the correct trading password when logging in.

If you have forgotten your password, you can change it in the privacy area of ​​your account.

Open a new password by clicking the gear icon on the right side of your account and selecting ‘Change Trading Password’.

Log in again using your new password.

3. Wrong server

Check the server using the account in the Personal Information area of ​​My Account.

Clicking the gear icon to the right of the account will display a list of servers using the account. (Display example: Exness-MT4Trial2 or mt4trial2.exness.com:443).

The next time you log in, please make sure you have the correct server.

Go to EXNESS Official Website